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Meet Our Team

We have three dedicated teams here to support you.

UCG

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Photo of Darlene Cabuntala
Photo of Robie Barnachea
Photo of Angelica Ferrera

UltraCare
Guides

PAL

Photo of Lisa Russell
Photo of Chevette Radford
Photo of Julie Kwon

Patient Access
Liaisons

CEL

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Photo of Jena Callen-Scholz
Photo of Heidi Reilly
Photo of Brittany Herrin

Clinical Engagement
Liaisons

UCG

UltraCare Guides

Our UltraCare Guides are experienced professionals who can help you at every step of your treatment journey. They can directly answer your questions regarding treatment access and provide you with continued support.

Photo of Angelica Ferrera

Angelica

UCG

Angelica Ferrera

Angelica discovered her calling to make a positive impact in the lives of others while pursuing a degree in kinesthesiology. She’s self-motivated and adaptable, working hard to resolve issues for each of her cases. As an UltraCare Guide, she enjoys providing guidance and support for patients in need.

“Our goal as a team in the company is patient centricity, and being a symbol of hope to our patients motivates me to be an UCG (UltraCare Guide).”

Photo of Angelica Ferrera
Photo of Darlene Cabuntala

Darlene

UCG

Darlene Cabuntala

Darlene has spent much of her time in the pharmaceutical industry working in patient case management. She remains committed to do what it takes to overcome any obstacles her patients may face. As an UltraCare Guide, she is motivated to make a difference.

“It is very rewarding to know that the work I do every day is making an impact in patients’ lives.”

Photo of Darlene Cabuntala
Photo of Laura Rieken

Laura

UCG

Laura Rieken

Laura has been working in the healthcare industry for 17 years, including 7 years spent assisting the rare disease community. She finds her role helping patients overcome challenges to accessing treatment to be particularly rewarding. As an UltraCare Guide, she enjoys working on a team that shares the same priority.

“My passion is helping those who at times do not feel they have a voice or do not know how to advocate for themselves.”

Photo of Laura Rieken
Photo of Robie Barnachea

Robie

UCG

Robie Barnachea

Robie brings decades of experience in patient services and reimbursement operations to her role. As an UltraCare Guide, she thrives on helping others.

“Getting patients over hurdles and access to therapy is what motivates me, and I feel accomplished even by the little wins at the end of the day. It’s great to know that I am helping to make a difference in our patients’ lives.”

Photo of Robie Barnachea

PAL

Patient Access Liaisons

Patient Access Liaisons help you at every touchpoint to access sites and coverage for your treatment. They are here to help you with any logistical challenges you may encounter while finding treatment.

Photo of Chevette Radford

Chevette

PAL

Chevette Radford

Chevette has been in the pharmaceutical/biotech industry for more than 2 decades, in both reimbursement and clinical sales positions. She has spent the last several years of her career focusing on rare disease and finds educating people about disease very rewarding. As a Patient Access Liaison, she loves to connect with patients and assist them on their treatment journey.

“I am rewarded by connecting with patients and building relationships. I love when we resolve issues and knock down barriers for patients as a team!”

Photo of Chevette Radford
Photo of Julie Kwon

Julie

PAL

Julie Kwon

Julie combines her fascination with science and strong passion to help people to be the best advocate that she can for her patients. As a Patient Access Liaison, she works tirelessly to battle for her patients who have access challenges.

“I am honored and humbled to be invited to participate in the journeys of our patients and to be trusted to advocate for them in challenging and uncertain moments.”

Photo of Julie Kwon
Photo of Lisa Russell

Lisa

PAL

Lisa Russell

Lisa applies a “just do it” attitude to her work so that her patients know they can rely on her. As a Patient Access Liaison, she appreciates being the go-to person for her patients and hearing their stories.

“I love a case that takes an ‘all hands on deck’ approach that results in a patient gaining access to therapy.”

Photo of Lisa Russell

CEL

Clinical Engagement Liaisons

Clinical Engagement Liaisons can be requested by physicians if you are diagnosed with LC-FAOD and will help you to start and stay on track with your treatment. They can answer questions about the condition for which you’re being treated and your medication, and help you follow guidance from your doctor.

Photo of Brittany Herrin

Brittany

CEL

Brittany Herrin

Brittany is a registered dietician and nutritionist (RDN) and has over 15 years of direct patient support and a passion for educating and empowering patients with rare diseases. As a Clinical Engagement Liaison, she is dedicated to partnering and celebrating with her patients as they strive to reach their treatment goals in coordination with their clinical team.

“I am passionate about educating and empowering patients and their caregivers. I believe every patient deserves the opportunity to learn as much as they can about their disorder and the available treatments.”

Photo of Brittany Herrin
Photo of Daniel Dunn

Daniel

CEL

Daniel Dunn

Dan has been advocating for caregivers and patients with rare diseases for many years, while helping patients access a variety of specialty medications and supporting healthcare provider reimbursement challenges. As a Patient Access Liaison, he knows it is a daunting task to “go it alone.” Knowing that his experience and expertise can help make people’s lives a little easier while handling the challenges of the US healthcare system is very satisfying for Dan.

“Assisting patients, caregivers, and healthcare providers navigate the complexities of the US healthcare system is my passion.”

Photo of Daniel Dunn
Photo of Heidi Reilly

Heidi

CEL

Heidi Reilly

Heidi is a longtime registered dietitian and has worked as a metabolic dietitian. She has always been an advocate for patients and makes sure they receive the support and guidance needed to manage their disease. As a Clinical Engagement Liaison, she takes pride in raising awareness of rare diseases.

“My passion is helping patients and families understand their rare disease and supporting them throughout their journey.”

Photo of Heidi Reilly
Photo of Jena Callen-Scholz

Jena

CEL

Jena Callen-Scholz

Jena has been in the rare disease space for over 8 years providing education and support to patients, caregivers, and healthcare providers. She understands the rare disease journey that patients have been on and the challenges that her patients face. As a Clinical Engagement Liaison, she is passionate about providing assistance and support to her patients throughout their journey with a rare disease.

“The patients are my motivation to be part of the UltraCare team. Being able to assist and provide support to patients in their journey is so rewarding.”

Photo of Jena Callen-Scholz
Photo of Jennifer Kennedy

Jennifer

CEL

Jennifer Kennedy

Jennifer combines her customer service skills with her knack for picking up technical processes to serve patients as best as she can. As a Patient Access Liaison, Jennifer is motivated to help every patient she works with.

“The most rewarding part of this job is helping the patients access their medication.”

Photo of Jennifer Kennedy
Photo of Johnna Hardy

Johnna

CEL

Johnna Hardy

Johnna has worked in patient access and reimbursement for many years. She has used this avenue to make an impact in the lives of many patients. She enjoys providing support to those who need it most. As a Clinical Engagement Liaison, she finds great satisfaction in helping patients understand their condition and treatment.

“Each workday gives me a new opportunity to make a difference in the life of a patient or caregiver and to assist them with conquering the hurdles that they face.”

Photo of Johnna Hardy
Photo of Luani Jones

Luani

CEL

Luani Jones

Luani has many years of experience working in different aspects of patient assistance and reimbursement. She is passionate about helping people and having a positive impact on their lives. As a Patient Access Liaison, she is compassionate and dedicated.

“I am motivated to be a Patient Access Liaison by knowing that I can change someone’s life.”

Photo of Luani Jones
Photo of Nikki Bloch

Nikki

CEL

Nikki Bloch

Prior to joining the team, Nikki practiced as a clinical registered dietician and always strives to provide the best care and options she could for patients and their families. As a Clinical Engagement Liaison, she is driven to work selflessly so her patients can understand their diagnosis and reach their goals.

“I am motivated by a deep desire to serve first. I love helping everyone—whether they are co-workers in need of assistance with a task, patients struggling to stay on track, or caregivers with questions after a new diagnosis.”

Photo of Nikki Bloch
Photo of Tiffany Speck

Tiffany

CEL

Tiffany Speck

Tiffany's passion for people living with a rare disease and patient advocacy grew while she was working as a pediatric social worker. As a Clinical Engagement Liaison, she works fiercely to advocate for her patients and to support patients living with a rare disease.

“I love bringing a new opportunity and way to reach a person and help guide them to be their best self.”

Photo of Tiffany Speck

Team Leadership

Team Leadership

Photo of Alison Vandenbussche

Alison Vandenbussche

Senior Director, Patient Engagement, Metabolic Franchise

Team Leadership

Alison Vandenbussche

Alison has spent the last several years of her pharmaceutical career focusing on rare disease. Her own life experience has shown her the power that educating people about disease can have in removing stigma. As a Senior Director of Patient Engagement, she is tenacious in helping patients.

“I’m motivated by hearing patients’ stories and feeling their overwhelming gratitude and hope.”

Photo of Alison Vandenbussche
Photo of Jack Stiefel

Jack Stiefel

Executive Director, Patient Engagement, Bone Franchise

Team Leadership

Jack Stiefel

Jack enjoys the camaraderie and teamwork he has with the rest of the UltraCare team. As a Senior Director of Patient Engagement, his passion is with the patients he helps.

“I found a love for patient access as I could see how I was actually helping patients.”

Photo of Jack Stiefel
Photo of Jena Callen-Scholz

Jena Callen-Scholz

Director of Clinical Engagement, Metabolic Franchise

Team Leadership

Jena Callen-Scholz

Jena has been in the rare disease space for over 8 years providing education and support to patients, caregivers, and healthcare providers. She understands the rare disease journey that patients have been on and the challenges that her patients face. As a Director of Clinical Engagement, she is passionate about providing assistance and support to her patients throughout their journey with a rare disease.

“The patients are my motivation to be part of the UltraCare team. Being able to assist and provide support to patients in their journey is so rewarding.”

Photo of Jena Callen-Scholz
Photo of Sean Chase

Sean Chase

Director of Patient Access & Reimbursement, Metabolic Franchise

Team Leadership

Sean Chase

Sean has had a long career in the healthcare industry, including time spent working with patient advocacy groups. He enjoys assisting patients through their journey. As a Director of Patient Access and Reimbursement, he is highly motivated by helping patients get access to therapy.

“I enjoy working as a team to help patients knock down any potential barriers they have to getting access to treatment.”

Photo of Sean Chase
Photo of Sylvia Mills

Sylvia Mills

Director of Patient Services, Metabolic Franchise

Team Leadership

Sylvia Mills

Sylvia has over 2 decades of patient advocacy and pharmaceutical reimbursement experience. She has worked with diverse patient populations with rare diseases and is an expert in navigating the reimbursement process. As a Director of Patient Services, Sylvia is committed to providing exceptional service to patients and healthcare providers by helping ensure access to treatment and lowering barriers to reimbursement.

“The patient always comes first. Having that present at all times provides the inspiration to go above and beyond and give 110% in everything that I do for the patient.”

Photo of Sylvia Mills
Illustration of resources

Resources

Illustration of resources

Our resources include guides, forms, and brochures available for download to help you navigate your treatment options.

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