Please click here for any questions on CRYSVITA® (burosumab-twza) and to be transferred to Kyowa Kirin Cares website.

Patient Services

After you enroll using the UltraCare Start Form,
our team will help get—and keep—you on the road to treatment.

Icon of step 1 - Introduction Welcome Call

01

Intro Welcome Call

Our UltraCare team is committed to helping you get access to the treatment you need. To learn more about how our team can help you, give us a call at 1-888-756-8657.

QR code
SAVE OUR CONTACT INFORMATIONScan the QR code with your phone's camera
Icon
ADD TO CONTACTS
Illustration of UltraCare Representative having a Welcome Call
Illustration of UltraCare Representative investigating
Icon of step 2 - Benefits Investigation

02

Benefits Investigation

UltraCare can help you understand your insurance coverage. After you enroll, you will be assigned an UltraCare Guide who will:

  • Conduct a full “benefits investigation” to determine coverage for access to treatment
  • Determine if prior authorization is required
  • Determine the status of an appeal
  • Conduct an alternate coverage search
Icon of Step 3 - Financial Assistance

03

Financial Assistance

No matter what type of insurance you have, UltraCare can help determine your eligibility for our financial assistance programs.

COPAY ASSISTANCE PROGRAM

If you have commercial insurance, our Copay Assistance program may be able to provide financial assistance that covers the out-of-pocket costs for your Ultragenyx medicine and the cost of administration.

Patients must meet the Ultragenyx criteria.

FOUNDATIONS

If you have government or commercial insurance, 501(c)(3) Foundation Donations may be able to provide financial assistance that covers incidental medical expenses (IMEs) related to your disease.

Interested patients will work with the 501(c)(3) foundations directly to secure their funds.

Please reach out to your UltraCare Guide to discuss financial assistance options in more detail or if you have any questions.

Please Consider

The Copay Assistance program is intended to benefit the patient by providing assistance with patient financial obligations in order to access therapy.

In the event the full benefit of such assistance does not accrue to the patient, Ultragenyx reserves the right, in its sole discretion, to modify or terminate the provision of assistance. The Ultragenyx Copay Assistance program can be modified or terminated for any reason at any time.

Icon of Step 4 - Patient Support

04

Patient Support

Whether you are just starting or are continuing your therapy, UltraCare can help navigate your access to treatment.

Our Patient Assistance programs offer a wide array of support that will cater to your specific situation depending on the treatment cycle. Please contact our UltraCare Guides at 1-888-756-8657 to learn more about the Patient Assistance programs.

Illustration of patient support with UltraCare Services

UltraCare offers access to resources that are critical to the patient’s treatment life cycle.

Icon of Phone call

CALL US AT
1-888-756-8657

Icon of billing and coding guide

BILLING AND
CODING GUIDE

Resources will include but are not limited to billing and coding guides that are available to both you and your caregiver (such as a significant other, spouse, parent, or guardian).

Availability will depend on your geographical region. Please contact our UltraCare Guides at 1-888-756-8657 to inquire about the Patient Assistance program availability in your area.

We’re Here for You

Photo of Ryan Sullivan
Photo of Angelica Ferrera
Photo of Laura Rieken

We’re Here for You

Whether you have questions, need help accessing treatment, or are looking for assistance with your care plan, our dedicated team is here to support you.

Stay Informed

Sign up to receive ongoing information and updates about UltraCare.

(*Required fields)

ADDITIONAL INFORMATION

By submitting this form, you agree to allow Ultragenyx and its agents to collect the information provided and to be contacted directly by an Ultragenyx representative. Your information will not be used for any other purpose than for a representative to respond to your information request or for us to send you updates if you have registered to receive them.

Ultragenyx will not sell, rent, or otherwise distribute your name and any personally identifiable information outside of Ultragenyx and its agents. Ultragenyx will only use your information in accordance with its Privacy Policy.

Thank you for signing up